Your Privacy Matters

99nobu is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you use our online gaming platform. By using 99nobu's services, you consent to the data practices described in this policy. We operate in accordance with international data protection standards and Indonesian privacy regulations.

1. Introduction

This Privacy Policy applies to all personal data collected by 99nobu through our website at https://99nobu.cam, mobile applications, and related services (collectively, the "Platform"). 99nobu operates as an online gaming platform offering casino games, live dealer experiences, sports betting, and togel lottery services to players in Indonesia.

This policy should be read in conjunction with our Terms & Conditions, which govern your use of 99nobu's services. If you have questions about how we handle your data or wish to exercise your privacy rights, please contact us at [email protected].

Data Controller: 99nobu is the data controller responsible for your personal information collected through the Platform. Our registered contact email for privacy matters is [email protected].

2. Information We Collect

99nobu collects several categories of personal information necessary to provide our gaming services, comply with legal obligations, and improve your user experience. The information we collect includes:

2.1 Information You Provide Directly

  • Account Registration Data: Full legal name, date of birth, gender, email address, phone number, residential address, and chosen username/password
  • Identity Verification Documents: Indonesian national ID card (KTP) photos, selfie verification photos, proof of address documents (utility bills, bank statements)
  • Payment Information: Bank account details (bank name, account number, account holder name), e-wallet identifiers (OVO, DANA, GoPay account numbers), transaction history
  • Communications: Customer support messages, emails, live chat transcripts, feedback submissions, and any other communications you send to 99nobu
  • Marketing Preferences: Subscription choices for promotional emails, SMS notifications, and push notifications

2.2 Information Collected Automatically

  • Gaming Activity: Bets placed, games played, wager amounts, win/loss records, gameplay patterns, favorite games, session durations, bonus claims and usage
  • Device Information: IP address, device type and model, operating system, browser type and version, screen resolution, device identifiers (IMEI, UDID)
  • Usage Data: Pages visited, features used, time spent on pages, click patterns, navigation paths, referring/exit pages, timestamps
  • Location Data: Approximate geographic location derived from IP address to verify Indonesian residency and prevent access from restricted territories
  • Cookies & Tracking Technologies: Session cookies, persistent cookies, web beacons, pixel tags, and similar tracking technologies (see Section 8 for details)

2.3 Information from Third Parties

  • Payment Processors: Transaction confirmation data from banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay)
  • Identity Verification Services: Verification status, fraud risk assessments, and identity confirmation from KYC service providers
  • Game Providers: Game session data, RTP statistics, and gameplay metrics from third-party software providers

3. How We Use Your Data

99nobu processes your personal information for the following legitimate business purposes:

3.1 Service Delivery

  • Create and manage your gaming account
  • Process deposits, withdrawals, and financial transactions in IDR
  • Provide access to casino games, sports betting, and lottery services
  • Apply bonuses, promotions, and VIP rewards
  • Manage your participation in tournaments and special events
  • Calculate and credit winnings to your account

3.2 Legal & Regulatory Compliance

  • Verify your age (21+ requirement) and identity through KYC procedures
  • Comply with anti-money laundering (AML) regulations and financial crime prevention laws
  • Detect and prevent fraud, collusion, money laundering, and other illegal activities
  • Maintain records required by gaming licenses and regulatory authorities
  • Respond to legal requests, court orders, and law enforcement inquiries

3.3 Security & Risk Management

  • Monitor for suspicious betting patterns and potential abuse
  • Identify multiple accounts, bonus abuse, and terms violations
  • Protect against unauthorized access, hacking, and cyber attacks
  • Implement responsible gaming measures and self-exclusion programs

3.4 Customer Support & Communications

  • Respond to your inquiries, complaints, and support requests
  • Send transaction confirmations, account notifications, and security alerts
  • Provide promotional offers, bonus announcements, and marketing communications (with your consent)
  • Conduct customer satisfaction surveys and gather feedback

3.5 Platform Improvement & Analytics

  • Analyze user behavior to improve website functionality and user experience
  • Develop new features, games, and services based on player preferences
  • Conduct A/B testing and performance optimization
  • Generate aggregated statistics and reports (anonymized data only)

4. Data Sharing & Disclosure

99nobu does not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share your data in the following limited circumstances:

4.1 Service Providers

We share necessary data with trusted third-party service providers who perform services on our behalf, including:

  • Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals
  • KYC Verification Providers: Identity verification specialists to confirm your age, identity, and address
  • Game Content Providers: Casino software developers and sports betting data providers to deliver gaming content
  • Cloud Hosting Services: Secure server infrastructure providers to host our platform and databases
  • Customer Support Tools: Live chat platforms and email service providers
  • Analytics Services: Website analytics and user behavior tracking tools

All third-party service providers are contractually bound to protect your data and use it only for specified purposes. They are prohibited from using your information for their own marketing or selling it to others.

4.2 Legal Requirements

We may disclose your information when required by law or in response to:

  • Valid legal processes (subpoenas, court orders, search warrants)
  • Requests from law enforcement or government authorities
  • Gaming regulatory audits and compliance reviews
  • Legal disputes, claims, or litigation involving 99nobu

4.3 Business Transfers

If 99nobu undergoes a merger, acquisition, bankruptcy, or sale of assets, your personal information may be transferred to the successor entity as part of the business transaction. You will be notified of any such change in ownership or control of your data.

4.4 Aggregated Data

We may share aggregated, anonymized statistical data with partners, investors, or the public. This data does not identify individual users and cannot be traced back to you personally.

5. Data Security Measures

99nobu employs industry-standard security technologies and procedures to protect your personal information from unauthorized access, use, or disclosure:

Security Measure Description
SSL/TLS Encryption 256-bit SSL encryption for all data transmitted between your device and our servers
Secure Data Storage Encrypted databases stored on secure servers with restricted physical and network access
Password Protection Strong password requirements; passwords hashed using bcrypt algorithm
Two-Factor Authentication Optional 2FA available for enhanced account security
Firewall Protection Advanced firewalls and intrusion detection systems monitor for threats
Access Controls Role-based access limits; only authorized personnel can access personal data
Regular Audits Periodic security assessments and penetration testing by third-party experts
Employee Training Staff trained on data protection, confidentiality, and security best practices

Despite our robust security measures, no method of internet transmission or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately of any suspected unauthorized access.

6. Data Retention Policy

99nobu retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal, regulatory, and business requirements:

  • Active Accounts: Data is retained throughout your active use of 99nobu's services
  • Closed Accounts: Data retained for 7 years after account closure to comply with anti-money laundering and financial record-keeping regulations
  • KYC Documents: Identity verification records retained for 7 years per regulatory requirements
  • Transaction Records: Financial transaction data retained for 7 years for tax and audit purposes
  • Marketing Data: Deleted or anonymized within 2 years of your last interaction if you unsubscribe
  • Technical Logs: Server logs and IP address records retained for 12 months for security monitoring

After the applicable retention period expires, your personal information is securely deleted or anonymized so that it can no longer identify you.

7. Your Privacy Rights

As a 99nobu user, you have the following rights regarding your personal information:

7.1 Right to Access

You may request a copy of the personal data we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.

7.2 Right to Correction

If your personal information is inaccurate or incomplete, you have the right to request corrections. You can update most information directly through your account settings, or contact [email protected] for assistance.

7.3 Right to Deletion

You may request deletion of your personal data, subject to our legal obligations to retain certain records (e.g., transaction history for tax and AML compliance). Account closure requests can be submitted via email to [email protected].

7.4 Right to Object

You may object to certain types of data processing, including marketing communications. You can unsubscribe from promotional emails using the link provided in each message or by adjusting your account preferences.

7.5 Right to Data Portability

You have the right to receive your personal data in a portable format and transmit it to another service provider where technically feasible.

7.6 Right to Withdraw Consent

Where we process your data based on consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before consent was withdrawn.

To exercise any of these rights, please contact us at [email protected] with your request and account details. We will respond within 30 days.

8. Cookies & Tracking Technologies

99nobu uses cookies and similar tracking technologies to enhance your experience, analyze website usage, and deliver personalized content. Cookies are small text files stored on your device when you visit our website.

8.1 Types of Cookies We Use

  • Essential Cookies: Required for basic website functionality, account login, and security. These cannot be disabled.
  • Performance Cookies: Collect anonymous data about how visitors use our site to help us improve performance and fix errors.
  • Functionality Cookies: Remember your preferences (e.g., language, display settings) to provide a personalized experience.
  • Advertising Cookies: Track your browsing to display relevant promotional offers (only with your consent).

8.2 Managing Cookies

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling essential cookies may affect website functionality and prevent you from using certain features. Note that opting out of advertising cookies does not mean you will receive fewer ads—only that ads will be less relevant to your interests.

9. Third-Party Services & Links

99nobu's platform may contain links to third-party websites, services, or social media platforms. We are not responsible for the privacy practices or content of these external sites. When you leave 99nobu and visit a third-party site, you are subject to that site's privacy policy. We encourage you to review the privacy policies of any third-party services before providing your personal information.

Third-party game providers integrated into our platform may collect their own usage data subject to their privacy policies. 99nobu only shares the minimum data necessary for these services to function.

10. International Data Transfers

While 99nobu primarily serves Indonesian players and stores data on servers located in secure international data centers, some of our service providers may be located outside Indonesia. When we transfer your data internationally, we ensure appropriate safeguards are in place, including:

  • Contractual data protection clauses with service providers
  • Compliance with international data protection standards (GDPR-equivalent measures)
  • Secure encrypted transmission channels

By using 99nobu's services, you consent to the transfer of your data outside Indonesia for the purposes described in this policy.

11. Children's Privacy Protection

99nobu's services are strictly intended for adults aged 21 and above. We do not knowingly collect personal information from individuals under 21 years of age. Our age verification processes during registration and KYC are designed to prevent underage access.

If we discover that we have inadvertently collected data from someone under 21, we will immediately delete that information and permanently close the account. If you believe a minor has created an account, please report it immediately to [email protected].

Parents and guardians should monitor their children's internet usage and use parental control tools to prevent access to gambling websites.

12. Changes to This Privacy Policy

99nobu reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you by:

  • Posting a prominent notice on our website homepage
  • Sending an email notification to your registered email address
  • Displaying an in-platform notification when you log in

The "Effective Date" at the top of this policy indicates when it was last revised. Your continued use of 99nobu's services after changes are posted constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed about how we protect your privacy.

13. Contact Information for Privacy Matters

If you have questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact us:

We will acknowledge receipt of your inquiry within 48 hours and provide a substantive response within 30 days. If your concern is not resolved to your satisfaction, you may have the right to lodge a complaint with your local data protection authority.

Your Trust is Our Priority

At 99nobu, we understand that trust is earned through consistent action, not just promises. We are committed to transparency in our data practices and to giving you control over your personal information. This Privacy Policy reflects our dedication to protecting your privacy while delivering world-class gaming entertainment to Indonesian players.

Effective Date: January 1, 2026

How We Protect Your Data

99nobu employs multiple layers of security to safeguard your personal and financial information

SSL Encryption

All data transmitted between your device and our servers is protected with 256-bit SSL encryption—the same level used by major banks for online transactions.

Secure Storage

Personal data is encrypted at rest on secure servers with restricted access. Payment information is tokenized and never stored in plain text.

KYC Verification

Mandatory identity verification ensures only legitimate players access our platform while protecting against fraud and underage gambling.

Privacy by Design

We collect only the data necessary to provide our services and comply with legal requirements. No excessive data collection or sharing with third parties for marketing.

Regular Audits

Our security infrastructure undergoes regular penetration testing and audits by independent cybersecurity experts to identify and fix vulnerabilities.

Compliance Standards

We adhere to international data protection standards including GDPR-equivalent practices and maintain compliance with Indonesian privacy regulations.

Questions About Your Privacy?

Contact our support team or review our other policies for more information

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